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Frequently Asked Questions

Frequently Asked Questions

SHIPPING

I am quite excited! How much longer till I can wear my Mirakin jewelry?

Quickly! Normally, after receiving an order, we ship in two to three business days. After that, depending on your location, it will typically take one to seven days to reach you. When it is on its way, we will provide you with tracking information via email.

We will try our best to deliver the design to you as soon as possible if you email us at admin@mirakin.com with an urgent request.

What about customs and duties?

PAN INDIA

It's free of duty!

INTERNATIONAL

If you live outside India, you may have obligations. It is advisable to confirm the rules in your nation before placing an order. Depending on where you live, you may be subject to import taxes, customs fees, and/or other charges. These charges are going to be your obligation.

Is Shipping Free?

We provide Free shipping to Pan India.

 

RETURNS & EXCHANGES

 

It doesn't fit! Is it exchangeable?

In India, we provide free exchanges if you're not satisfied with your order. Within 24 hours of receiving your order, kindly request an exchange. There will be a shipping fee.

Can I return or cancel my order?

Refunds are not available for products purchased on SALE. Every purchase is final.

Nonetheless, you have 24 hours after making your order to seek a cancellation. Within 7-10 business days, we will provide a refund if your order has not been processed. 


PRODUCT CARE & MATERIALS

 

How to care for Mirakin jewelry?

Mirakin jewelry is crafted in sterling silver. Like all treasures, it must be handled as such. Sterling silver naturally tarnishes and all plated jewelry does lose a bit of its colour over time. However with proper care your pieces will remain beautiful for years to come.

Mirakin offers One year Warranty of free re-plating service for all our products. If you would like to have your piece cleaned or re-plated please email us on admin@mirakin.com


How to extend the life of your gold plated jewelry?

  • Steer clear of direct contact with body lotions, Soaps, Perfumes or any other chemicals.
  • Remove your Jewelry before going to bed.
  • Try to avoid long exposure to moisture and humidity.
  • Remove jewelry while bathing or swimming.
  • Occasionally wipe with the soft cloth provided by us during your purchase.
  • Each piece of jewelry should be kept in a separate pouch.

 

SUSTAINABILITY

What metals are used in your jewelry?

 We prioritize sustainability in our jewelry!

  •     We use recycled silver  to reduce our environmental impact. Recycled silver uses less energy and creates less waste compared to mined silver.
  •     Additionally, we offer pieces plated with 22kt gold. 

What are the benefits of using recycled silver?

Choosing recycled silver offers several advantages:

.    Repurposed metals carry a lower carbon emission footprints than mined metals; Our pieces are cast in 100% Repurposed Sterling Silver and cadmium-free Redefined environmentally responsible Alloy.

  •     Reduces environmental impact: Recycled silver requires less mining, which can disrupt ecosystems and communities.
  •     Conserves resources: By reusing existing silver, we lessen the need to extract new resources.
  •     Maintains quality: Recycled silver goes through a refining process, ensuring its quality and beauty for crafting jewelry.

Why use 22kt Micron gold plating on recycled silver?

We use 22kt gold plating to provide several benefits:

.     Safe: We use 22kt gold Micron plating which is allergy-free. Micron plating keeps you from allergy-related contact dermatitis which involves skin irritation and itching.

  •     Affordable: Plating allows you to enjoy the luxurious look of 22kt gold at a more accessible price point compared to solid 22kt gold jewelry.
  •     Durable: A well-plated piece offers increased scratch and tarnish resistance compared to plain silver.

 

CONTACT US

Where can I get in touch?

If you have any questions or need further assistance with your order cancellation, please contact us:

  • Email: admin@mirakin.com
  • Phone: +91 8076619407 / 011 40190329
  • Business Hours: Monday - Saturday 10 am to 6 pm